Important & Urgent: Product safety recall: Mammut Barryvox 2 & Barryvox S2
November 2024
Concerns the new Barryvox 2 and Barryvox S2 avalanche transceivers from Mammut from the 2024/2025 winter season.
The complete list of article numbers and names is as follows:
| Item ID | Description |
|---|---|
| 2620-00380 | Mammut Barryvox S2 |
| 2620-00350 | Mammut Barryvox S2 as part of the Peak 240 Package |
| 2620-00360 | Mammut Barryvox S2 as part of the Pro Light 280 Package |
| 2620-00370 | Mammut Barryvox 2 |
| 2620-00260 | Mammut Barryvox 2 as part of the 240 Package |
| 2620-00320 | Mammut Barryvox 2 as part of the 280 Package |
The probes and avalanche transceivers included in the Mammut avalanche transceiver packages „Peak 240“, „Tour 280“ und „Pro Light 280“ The probes and avalanche scoops included can still be used. The recall only affects the Barryvox 2 and Barryvox S2 avalanche transceivers included in the sets..
What exactly is the problem?
Due to an inaccuracy during assembly, the main switch on some products may be misaligned, which can lead to an unintentional switch to search mode or even switch the device off completely if pressure is applied from the side. The defect represents a safety risk for users and is taken very seriously by Mammut.
Affected device: What to do?
Please return your Barryvox 2 or Barryvox S2 to the Mammut Sports Group for inspection and replacement. Eine selbständige Überprüfung oder Reparatur ist nicht möglich.
How does the return process work?
Mammut offers a simple and uncomplicated returns procedure worldwide.
You can find all the important information about the Mammut Barryvox 2 and Barryvox S2 in the official recall information of the manufacturer.
Follow these steps for the return shipment:
- Open the return form of Mammut.
- Enter your customer details.
- Select the item category Avalanche equipment.
- Enter all the details about your device.
- Enter the problem description „Barryvox Recall 2024“.
- Leave the Proof of problem field empty.
- Submit the form online.
Once your request has been processed, Mammut will provide you with a return label to print out. Pack your device carefully and send it in for inspection. The repair or rectification of the defect is free of charge for you.
How long does the inspection or replacement take?
Mammut states that it will inspect your device within seven working days of receipt and either send it back or replace it with a new one.
QUESTIONS?
For further information or if you have any questions about the Barryvox Call 2024, please contact the Mammut customer service.
NOTE:
All products sold by SportOkay.com that are affected by the recall have already been opened by Mammut and subjected to a safety check.✓ The Barryvox safety check has been successfully completed by Mammut.
✓ All devices are ready for uset
All affected Mammut equipment sold by SportOkay.com from the 2024/2025 winter season has been tested by Mammut as part of the voluntary recall in November 2024.
Every piece of equipment has been verified and is fully operational.
Please pass this product safety information on to other people in your environment to ensure their safety.
Thanks for your support!
Hier geht´s zurück zur Übersicht für Sicherheit und Rückruf.