Cancellation policy

Right to cancel

The customer has the right to cancel this contract within sixty (60) days without having to give any reason. The statutory cancellation period is sixty (60) days and commences on the day:

a)    of the conclusion of the contract. (This applies in the case of a service contract or in the case of digital contents that are not delivered on any corporal data carrier.)

b)    you or a third party nominated by you and not being the forwarder, have/has taken possession of the merchandise. (This applies in the case of a sale contract.)

c)    you or a third party nominated by you and not being the forwarder, have/has taken possession of the last merchandise. (This applies in the case of a contract about several products which you have ordered within one single order and which are delivered separately.)

d)    you or a third party nominated by you and not being the forwarder, have/has taken possession of the last part of the delivery or the last piece of the merchandise. (This applies in the case of a contract about a merchandise whose different parts are delivered separately in the frame of more than one deliveries - each containing single parts of the product.)

e)    you or a third party nominated by you and not being the forwarder, have/has taken possession of the first merchandise. (This applies in the case of a contract about a delivery of merchandise that happens regularly within a certain and pre-established period.)

To exercise the right of withdrawal, cancel his/her contract, the customer can notify us (SportOkay.com, Werner-von-Siemens-Straße 5, 6020 Innsbruck, Austria, E-Mail: info@sportokay.com, phone: +43 512 890588) of her/his decision to withdraw, in clear and unequivocal terms (by means, for example, of an e-mail).

You may use the appended template of withdrawal, but do not have to - seen that the declaration of your withdrawal is not bound to any precise form.

To meet the deadline, it will suffice if you email your cancellation before said period expires.

Consequences of cancellation

If the customer cancels a sales contract, we must promptly refund her/him all her/his payments, including the delivery costs (apart from extra costs resulting from the customer having chosen another mode of delivery than our inexpensive standard mode), no later than 14 days upon the day we have received her/his cancellation. Unless expressly agreed otherwise, for said refund we will use the same payment mode she/he had originally chosen for the payment of her/his order. Said refund will never incur costs on the customer’s part. We may refuse to effect the refund for as long as the customer has not returned the goods or furnished proof she/he sent them to us, depending on whichever arrives first.

The customer must return the goods promptly and no later than 14 days upon the day she/he has notified us of her/his cancellation of the contract, to us. To meet this deadline, it will suffice if she/he dispatches the goods before said period expires.

We bear the return costs for returns from Germany, Austria, Italy and Slovakia. From all other countries, though, customers need to bear the costs for their returns. The customer will only have to pay for any depreciation if this can be put down to any handling of the goods on her/his part that was not limited to an inspection of their condition, properties and functions.

With ‘inspection of their condition, properties and functions” we intend the trying on and/or examining of the respective goods, as it is, for example, possible and common in an ordinary retail shop.

End of the information about the right to cancel.

The cancellation right does not persist in the case of the following contracts:

• Contracts about the delivery of goods which are not prefabricated and clearly tailored to the individual needs of the consumer, or, for whose production the customer’s individual choice or specification is substantial.
• Contracts about the delivery of sealed goods which, for reasons of health protection or hygiene and if the sealing has been removed after their delivery, are not suitable to be returned.

Model cancellation form

(If the customer wishes to cancel the contract, he/she is welcome to fill in this form and send it back to us)

• To SportOkay.com, SportOkay.com, Werner-von-Siemens-Straße 5, 6020 Innsbruck, Austria, E-mail: info@sportokay.com. 
• I/we (*) hereby withdraw from the congract agreed to by myself/ ourselves (*)
  for the purchase of the following items (*) ______________________________/
  services (*) ______________________________
• Ordered on (*) ______________________________ / received on (*) ______________________________
• Customer's/customers' name ______________________________
• Customer's/customers' address ______________________________
• Customer's/customers' signature (only for paper-based correspondence)
• Date ______________________________
  (*) Delete as applicable.