User account | FAQ

1 YOUR ADVANTAGES AS A REGISTERED USER

You get registered as a user when you enter a password at the end of the order process or when you register following the "Log In" button at the top center of our front page. As a registered user you can save various addresses for fast future orders. So, when you order in the future, all of your necessary data are already available and you can complete your order in just a few clicks. Furthermore you can always view the state of your order in your user account, or have a look at past orders and review them. In case you forget your password, you can reset and change it by following the "Log In" button at the top center of our front page and clicking the "Forgot your password?" button.

 

2 YOU WANT TO CHANGE YOUR USER DATA

You can change your data anytime in your user account. However, you cannot change the order data of a current order, as we are already processing this order.

 

3 YOU FORGOT YOUR PASSWORD

Please follow the "Log In" button at the top center of our front page and click the "Forgot your password?" button. Here you can change your password. In order to prevent unauthorized persons from changing your password, you will receive a link via e-mail. You will have to confirm this link. Please let us know at contact@sportokay.com in case this does not work.

 

4 YOU CANNOT LOGIN TO YOUR ACCOUNT

Please check your user data. They consist of your e-mail address and your password. In case you forgot your password, please follow the "Log In" button at the top center of our front page and click the "Forgot your password?" button. Please let us know at contact@sportokay.com in case this does not work. Please note that in our store you can also order as a guest. So having made an order with us does not automatically mean that you have a user account with us.

 

5 ORDERS OF COMPANIES WITHIN THE EU

You would like to place a company order to one of our listed delivery countries in the EU? No problem. We deduct the VAT paid within the respective recipient country. This means for you:
1. you can simply buy at gross prices from us and the VAT rate of your country of delivery will be declared and deducted.
2. authorized entrepreneurs can have the VAT refunded by their local tax office via their local tax return / advance VAT return.
A refund by us is therefore not necessary and will thus not be carried out by us.

 

6 FURTHER FAQs

Please click here for all other FAQs.